Refund policy

RETURNS, REFUNDS & PAYMENTS POLICY — PRÉMOS

Prémos specialises in thoughtfully curated anti-tarnish jewellery designed for everyday wear. Every order is carefully packed and quality-checked before dispatch.

Business & Ownership

Prémos is a brand owned and operated by Kavya S, Bengaluru, India.

Payment Methods

We currently accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets

Cash on Delivery (COD) is currently not available.

Returns & Exchanges

Due to the nature of jewellery products and hygiene considerations, we do not accept returns, exchanges, or cancellations once an order has been confirmed and dispatched.

Please ensure your shipping details and selected products are correct before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during transit,
  • Defective upon arrival, or
  • Different from what you ordered,

please contact us within 24 hours of delivery.

To help us review your request, kindly provide:

  • A complete unboxing video (without any cuts or edits)
  • Clear photographs of the product and its packaging
  • Your order number

After verification, we will arrange a replacement or provide an appropriate resolution if the claim is found to be valid.

Refunds

Refunds are provided only if a replacement cannot be arranged for an approved claim.

Refunds (where applicable) will be processed through the original payment method within 5–7 business days after approval.

Contact Us

For any questions regarding your order, please contact us through the details provided on our Contact page or email us at support@premos.in (or update this with your official support email).

By placing an order with Prémos, you acknowledge that you have read and agreed to this Returns, Refunds & Payments Policy.